Terms & Conditions

Our terms

Where the agreement is for the purchase of goods to be ordered from any Manufacturer (e.g. built to order), the Seller and Purchaser will agree an estimated delivery date. The Seller will use best endeavours to deliver by such date, but does not guarantee time of delivery, and the Seller shall not be liable for any loss or damage suffered by the Purchaser through any reasonable or unavoidable delay in delivery howsoever caused; this especially applies to new vehicles where build dates are relied upon by the manufacturer and is out of Lowe & Rhodes’ control. If delivery doesn’t occur then the contract may be cancelled and any deposit paid shall be returned to the Purchaser in full and the Seller shall have no further liability.
In the event of the Manufacturer ceasing to make a vehicle of the type ordered by the Purchaser, the Seller shall return the deposit in full to the Purchaser and cancel this agreement without further liability on his part.
The Purchaser may cancel the order within a cooling-off period of 5 days (for on premises contracts) or 14 days (for off premises contracts) from the date of the order, and receive back in full any deposit paid. On premises contracts include caravan shows and exhibition centres. If the order is cancelled after that date, any refund of the deposit will be at the sole discretion of the Seller.
The Seller reserves the right at any time to terminate this contract. In the event that the Seller should terminate the contract, any monies paid by the Purchaser will be refunded in full. the Seller shall not be liable for any loss or damage suffered by the Purchaser through any terminations made.
Where the Seller agrees to allow part of the purchase price to be satisfied by the Purchaser delivering a used caravan in part exchange, the used caravan shall be delivered to and accepted by the Seller subject to the following conditions:
1. that the used caravan shall be delivered to the Seller in the same condition as described by the Purchaser at the time of the order (subject only to fair wear and tear); and
2. that any quoted or estimated part exchange value for the used caravan will only be confirmed upon physical inspection by the Seller; and
3. that either (i) the used caravan is the absolute property of the Purchaser and free from any Hire Purchase Agreement or other legal encumbrance whatsoever, or (ii) the used caravan is the subject of a Hire Purchase or Credit Sale agreement and any outstanding finance is capable of being settled by the Purchaser of the used caravan. In such a case the amount of the part exchange allowance shall be reduced accordingly.

In the event of a used caravan being taken in part exchange the Seller may proceed to dispose of it before delivery of the goods. If the Seller disposes of the part exchange caravan within the cooling off period or if the order is cancelled by the Seller, the sum to be paid back for the part exchange caravan shall be the agreed part exchange allowance price on the final sales invoice, not the sales order form. In all other circumstances where the goods are not delivered or where the order is cancelled by the Purchaser, the sum to be paid back for the part exchange caravan shall be the lower of either the price at which it was sold by the Seller or the previously agreed part exchange allowance price.
The Purchaser shall pay the Seller the balance of the purchase price of the goods before delivery. Delivery will not take place before the date indicated on the order form unless an earlier delivery date is agreed.
If the Purchaser shall fail reasonably to take delivery of, or pay for, the goods, the Seller may cancel the agreement and:

1. The standard deposit shall be forfeited. Unless specifically detailed in writing on the order, the Purchaser’s liability will not exceed the full value of the standard deposit. Where the deposit is agreed at a lower amount to the standard deposit, it will be as followed:
  - Used caravans up to £10,000- standard deposit £250
  - Used caravans over £10,000- standard deposit £500
  - New caravans- standard deposit £1,000
  - Used motorhomes/campervans- standard deposit £1,000
  - New motorhomes/campervans- standard deposit £3,000
2. The Seller shall be entitled to dispose of the goods as he may think fit without any liability to the Purchaser.

Any notice to be given under this agreement shall be deemed to have been duly served if sent by Recorded Delivery to the Purchaser’s last known address in the Seller’s possession and subsequently recorded as having been delivered.
Nothing in these terms is intended to affect any of the Purchaser’s statutory rights with regards to the goods we supply. For more information on these statutory rights contact your local authority Trading Standards Department or Citizens Advice Bureau.